It’s always 5 o’clock somewhere, right?! SMTP2GO is a global service with outgoing servers and data centers in the US, EU/UK and Australia, serving a worldwide customer base. Therefore, it’s only fitting that our support is also global and available 24/7.
How can you contact us?
We understand that different customers have different communication preferences. Whether you prefer email, live chat, or phone calls, SMTP2GO offers all these options. Live chat and phone support provide immediate responses and we aim to respond to email tickets within 30 minutes. Some customers also reach out to us on social media platforms including X and Facebook. While we promptly respond to these requests, we often move the conversation to an official support channel for security and privacy reasons.
“Are you a robot?”
Our agents frequently get asked this question by new or potential users who are surprised to reach a human so quickly!
“No, we are not robots! We are humans and ready to help!”
Our team operates around the clock, with members based in New Zealand, Australia, Italy, Spain, the UK, Scotland, Colombia, Chile, and two states in the US. This ensures you have support whenever you need it, whether it’s first thing in the morning or during a business trip overseas.
Customer Service Awards
In 2021, SMTP2GO won Gold at the Stevie Awards for “Customer Service Department of the Year – Computer Services.”
We are still very proud of this achievement, especially since we won it just after the height of the pandemic. Since then, we have expanded our team, implemented new support tools, and improved our overall customer experience. Perhaps it’s time to enter again!
If you have any questions about our service and would like to speak to one of the team, contact us today.
